Milcom Institute | Our Policies | Telecommunication Courses


USI Privacy

As a Registered Training Organisation, we need to obtain your Unique Student Identification Number (USI). Every learner studying nationally recognised training needs to have a Unique Student Identifier (USI). For more information about the USI, and about creating or accessing your USI, visit the Australian Government site here. Please contact our course advisors on toll-free 1300 369 320.


We want to provide the best learning experience for you, from start to finish. If you have any issues or concerns about your enrolment or learning experience, you should raise this with your trainer or one of our friendly course advisers firstly, and we will try to resolve the issue with you. If this is not leading to an outcome satisfactory for you, please refer to MILCOM Complaints Process which outlines the process available to you as a learner should you want to make a formal complaint or appeal.


MILCOM, as a Registered Training Organisation, is required to collect various personal information from you as a student. We collect, protect, update, store and dispose of your personal information in accordance with legal requirements. We recommend you read our MILCOM Privacy Policy to be fully informed.

Terms and conditions

The website and its contents are copyright of Milcom Communications Pty Ltd Trading as Milcom Institute ABN 59 078 820 774 TOID 6859 “referred to as MILCOM”. The terms of use as varied from time to time govern the use of the website and all its services. By accessing and opening the website you concur to Terms and Conditions mentioned on the website . In case you do not intend to be bound by these Terms and Conditions you must discontinue browsing or using the website.

Intellectual Property Rights

The information and material contained on the web site is protected by copyright. Except as permitted under the Copyright Act 1968 (Commonwealth of Australia), and as set out below, no part of this website and its contents may be reproduced, published, distributed, modified, leased ,transferred, transmitted, compiled or collected by any process, electronic or otherwise, without the specific written permission of MILCOM.

Permitted Use of Copyright Material

Except as expressly prohibited on this website, you are permitted to view in electronic form and use documents only with respect to course or qualification enrolled with MILCOM. The access to MILCOM website and information including but not limited to Course description, Packages, Contents, FAQs, Logins , all or any other material available on website shall be subject to the following: The use of the information must be for your own personal and non-commercial use , you must not repackage the information, share or sell it or provide it others for commercial or non-commercial purposes.  You must not modify, amend, copy, share, distribute, print the documents or graphics as appearing on the MILCOM website in electronic, soft, or physical form. MILCOM may revoke this permission at any time at its sole discretion and you shall immediately stop your activities related to the permission. You must not delete any references to MILCOM, its trademarks or its copyright claims and disclaimers, in the information available on the website.  The permission above does not include permission to copy or download in physical or electronic mode the design and layout of this website for your own (or any other) website or for commercial or non-commercial purposes. Those elements of the website are protected by copyright law and other laws, and may not be copied or imitated in any manner.

Disclaimer – No Warranties and Representations

MILCOM does not make any representation, guarantee or warranty, express or implied that the contents of this website are or will be accurate or that reasonable care has been or will be taken by MILCOM in compiling, preparing or updating this website. This website may contain inaccurate, incomplete and outdated information and you should seek and rely upon your own independent enquiries, assessment and advice in relation to any advice or information contained in this website. To the extent permitted by statute, no liability (whether in negligence or tort, by contract or under statute or otherwise) is accepted by MILCOM by reason of or in connection with this website or by any purported reliance thereon. By accessing or using this website you agree to irrevocably release MILCOM from all claims, actions, damages, judgments, losses, remedies, liabilities, indemnities or matters whether in tort, contract or under statute or otherwise.

Modifications and Amendments

MILCOM reserves exclusive right to make changes to this website and its contents (including and without limitation, information, publications, prices, technical specifications, and product offerings) at any point of time and at its sole discretion and without notice.


Hypertext links (links) can be made from third-party websites to this website subject to the following conditions:  Alterations cannot be made to this website’s contents and web pages .  This website contains links to third-party websites which are not under the control of MILCOM and MILCOM is not responsible for the content of any linked site. If you access a third party site from this website, then you do so at your own risk, responsibility and liability . MILCOM provides these links only as a convenience and the inclusion of the link does not imply that MILCOM endorses or accepts any responsibility for the content of those third party sites.


While accessing the website you are using networks, facilities, services not under control of MILCOM. You assume all risk and liability for the use of internet or any such third party networks.


By accessing or browsing or logging to MILCOM website you agree, consent to be governed by the MILCOM Privacy Policy .


If any of the Terms and Conditions is held invalid or unenforceable or illegal that part should be severed and rest shall continue to be valid and enforceable.

General Conditions

Before attending any course , training or accessing any form of assessment including but not limited to Recognition of Prior Learning (RPL) or Recognition of Current Competency (RCC) with MILCOM, you must enrol into the course or assessment through MILCOM’s enrolment process. Your enrolment is complete when you receive a confirmation of enrolment email or otherwise from MILCOM. MILCOM allocates training and assessment places to applicants subject to applicable eligibility criteria, course pre-requisites and payment of required fee. MILCOM reserves exclusive right to set maximum number of participants per course or class which may be varied or changed at sole discretion of MILCOM. The Applicant will be solely responsible to get his enrolment confirmed. Applicants can contact MILCOM on 1300 369 320 or any other future phone number or email provided by MILCOM to get his enrolment confirmed. MILCOM requires full upfront payment for all enrolments at the time of application to enrol by phone, online or otherwise. MILCOM reserves the right to cancel all or any enrolments in case of non-receipt of course fee.

Cancellation and Refund Policy

Please refer to below table with regards to MILCOM Cancellation and Refund policy.

Cancellation Request Cancellation Fee
>= 5 Working Days $110
<   5 Working Days 50% of the Course Fee
<   2 Working Days 100% of the Course Fee

The refund will be made within 15 working days from the date of request being sent to MILCOM. The refunds shall be credited to the account if paid by bank account transfer (subject to availability of bank details), or to the credit card if the course fee has been paid by credit or debit card. You can contact our administration team for any further clarification. MILCOM allows students a “once only” transfer between courses, venues or dates, provided we are given notice of 5 or more business days prior to course commencement, and subject to course participant numbers and any eligibility and pre-requisite criteria for the new chosen course being met by the participant. Further transfers will incur an administration fee. The applicant will be solely responsible to contact MILCOM to get information on administration fee. MILCOM reserves the exclusive right to cancel, postpone or vary course dates or training venues, including but not limited to courses that have not achieved their minimum number of enrolments. In case of industry training package updates affecting a course you are enrolled in, MILCOM’s teach out and transition policy will apply. This may mean you need to transfer into a new course

Dress code

Courses are conducted in a simulated work environment; therefore students must be attired appropriately. Students are required to wear closed shoes/boots only. Sandals or thongs are not allowed. MILCOM reserves the right to cancel students not following the dress code. No refund will be allowed for students cancelled for non compliance to Dress Code.

Late arrival/non-attendance

Students arriving late may not be allowed into class and no refunds or rescheduling will be allowed. Students arriving late or missing any days of training will be required to undertake a catch-up session with the instructor, for a charge of $600 per session, for each day that they arrive late or didn’t attend

Who we’ve worked with