BSB30120 - Certificate III in Business - Milcom

BSB30120 – Certificate III in Business

The BSB30120 Certificate III in Business qualification is designed for new entrants seeking a business qualification or existing workers in the Australian Telecommunications Industry who seek to gain general business skills which can be applied to either telecommunications operations or businesses in most other industries. This qualification is also suitable learners with limited or no on-the-job experience but possess sound theoretical business skills and knowledge that they would like to develop to create further educational and employment opportunities.

Course description

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course Duration

The overall course duration is approximately 52 weeks including holidays. This course is delivered and assessed over 40 weeks not including holidays on a full-time basis. During study time, students are required to attend scheduled classes (face to face and simulated work environment) for 515 hours over 40 weeks period.
Students will be required to undertake additional self-study depending on their current skills and knowledge.

Mode of delivery

Learners will work through course material with a trainer and complete assessments during class and self-study during non-class allocated time. Classes may be scheduled at alternative, mutually convenient and contextualised for a sufficiently large group of participants.
MILCOM Institute will ensures to satisfy the requirement of amount of learning and AQF volume of learning for this course which includes all teaching, learning and assessment activities that are required to be undertaken by the learner to achieve the learning outcomes.

Delivery Locations

Victoria: Unit 12, 1866 Princess Hwy, CLAYTON, VIC, 3168
New South Wales: 1/47 Parramatta Rd, Granville, NSW, 2142
Queensland: Construction Training Centre (CTC) Ian Barclay Building, 460-492 Beaudesert Road Salisbury,
Queensland 4107

Your Career

This course provides you with the skills and knowledge to undertake job roles such as:

  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant

Entry requirements

This training product does not have any prescribed pre-requisite entry requirements. Milcom Institute requires learners to be an adult of matured age and an Australian Resident who is working in, or desire to work in the Business environment. Learners must demonstrate they have sound literacy and numeracy skills to a standard of at least Australian Year 12 school or an equivalent.


Training Pathway

After achieving this qualification, student can progress into BSB40120 Certificate IV in Business or any other Certificate IV (AQF level 4) or Diploma (AQF level 5) qualifications.

Funding Incentives and Subsidies

MILCOM is approved for a range of government funding programs in a number of States and Territories. Contact us on 1300 369 320 to find out whether this program is available under funding and whether you may be eligible.

Recognition of Prior Learning (RPL) and Credit Transfer (CT)

Milcom Institute will offer Recognition of Prior Learning (RPL) and Credit Transfer (CT) to all students through the established process. Milcom Institute has documented policies and procedures for these processes and students encouraged to visit Milcom Institute website for further details.


On successful completion of this course, students will receive a BSB30120 Certificate III in Business and a Record of results. If student cannot complete all the units of competency as specified in this qualification, a Statement of Attainment will be provided to students to indicate the units they have successfully completed.

Course Structure

A total of 13 Units (6 Core and 7 electives) must be completed and deemed competent to achieve the qualification BSB30120 Certificate III in Business. Participants who achieve competency in any unit/s will receive a Statement of Attainment (provided USI is verified) for that unit/s without completing all 13 units in the qualification. Students completing all the required units of competency will attain full qualification..

Fee information

Please contact the State Administration Manager at [email protected] or 1300 369 320 or refer to for further information.


We protect your fees at all times by:

  •  Maintaining a sufficient amount in our account so that so that it is able to repay all tuition fees already paid.
  •  Never charging individual students and prospective students in excess of $1,500 prior to commencement of course where the student or their representative pays the fees through direct enrolment.
  • Additional fees may apply in addition to tuition fees.


Learning Outcomes

After completing all required 13 units of competency included in this course, you will be issued with the Nationally Recognised Qualification on BSB30120 Certificate III in Business. After successfully completing this course, you will be able to:

Apply basic business skills and knowledge to the operations of a business
Address customer needs
Maintain business resources, financial records and information
Use spreadsheets and databases
Work in a team environment
Provide service as expected by customers
Apply workplace safety principles in a business environment

Units of Competency

The qualification has total of 13 units of competency comprising of 6 core and 7 elective units. In order to achieve the BSB30120 Certificate III in Business students must satisfactorily complete the following units of competency:

Code Title Core/ Elective
BSBCRT311 Apply critical thinking skills in a team environment Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
BSBTEC301 Design and produce business documents Elective
BSBTEC302 Design and produce spreadsheets Elective
BSBTEC303 Create electronic presentations Elective
BSBCRT412 Articulate, present and debate ideas Elective
BSBPMG430 Undertake project work Elective
BSBOPS305 Process customer complaints Elective
BSBWRT311 Write simple documents Elective

Credit Transfer and RPL offered for the eligible learners.

Based on 122 reviews
OPEN Reg completed and passed. Great staff. Well worth your time.
Great experience so far. Some add on short courses should be added so students can get maximum required courses under one roof.
Great training organisation, all the staff here are super friendly and professional. The trainer was great, very knowledgeable, super helpful, he was funny as well which made the class less boring. Got the certificate within a week, thank you milcom I'll be back for my refresher courses 🙂
Friendly staff, good teachers that make learning fun and easy.
Excellent for person that wants to start a new career. Teacher and staff are very helpful. Would recommend highly.

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