ICT20319 - Certificate II in Telecommunications Technology - Milcom

ICT20319 – Certificate II in Telecommunications Technology

Target market

This program has been designed for individuals who require formal training and assessment in the telecommunications industry.

Course description

This is an entry-level qualification for telecommunications technology operators who may:

  • Install telecommunications equipment, data cabling and cabling products on customer premises.
  • Perform fault-finding on a limited range of digital reception equipment for both cable television and free-to-air television reception, for either a customer or an enterprise.
  • Install and maintain telecommunications radio communications equipment in base stations and connect wireless base stations.
  • Install and maintain telecommunications equipment on high structures including radio towers or for installation and connection of wireless base stations.

The qualification is suited to an individual undertaking work experience, or in a probationary period in employment.

It is particularly applicable to school-based delivery as an entry-level pathway to employment and is suitable as an Australian traineeship or apprenticeship pathway, except for the units of competency that involve high-risk work age restrictions.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the ICT Information and Communications Technology Companion Volume Implementation Guide or the relevant regulator for details of licensing, legislative or certification requirements.

Cabling at the customer premises must be carried out according to requirements of the Australian Communications and Media Authority (ACMA) and relevant industry registration bodies, and in line with the specifications of the access network owner.

High risk work (HRW) licences are required for dogging work and rigging as outlined on the Safe Work Australia website.

The model WHS Regulations require people performing HRW to be over 18 years of age and to hold the right HRW licence. HRW licences are issued by state/territory governments: refer to the relevant body to ensure compliance with regulations.

Entry requirements

Milcom Institute has the following admission requirements:

  • Undertake a Pre-Training Review that includes identifying the course the potential student is enrolling in is suitable and appropriate for the individual.
  • In order to work in the telecommunications industry, a number of skill sets are required to be obtained, which form a significant part of this qualification. To ensure that we are only enrolling students into the most appropriate courses, all potential applicants are interviewed in the Pre-Training Review Process, to ensure that they desire the full qualification detailed in this TAS. Those just wanting the skill sets are directed towards our short courses.
  • Students must have to complete test for colour blindness during the pre-training review.
  • Be over the age of 18


This course will be delivered over a period of 35 weeks including study weeks and breaks. Total program duration is 560 hours. Classroom Training of 13 sessions of 8 hours each, Self-Study of 13 Hours per week x 34 Weeks and 14 hours per week x 1 week.

Milcom Institute operates a system of rolling enrolments meaning that students may commence at the beginning of any unit, except ICTCBL246 and ICTCBL247.

Mode of delivery

This program is to be delivered in a classroom-based environment and in a simulated work environment at MILCOM’s site (to provide access to appropriate environments for the practical components of the course).

Delivery Locations:

Victoria: Unit 12, 1866 Princess Hwy, CLAYTON, VIC, 3168

New South Wales: 1/47 Parramatta Rd, Granville, NSW, 2142

Queensland: Construction Training Centre (CTC) Ian Barclay Building, 460-492 Beaudesert Road Salisbury, Queensland 4107

Pathway Information

Training Pathway

After achieving this qualification, student can advance to ICT30519 Certificate III in Telecommunications Technology, subject to meeting entry requirements.

Funding Incentives and Subsidies

MILCOM is approved for a range of government funding programs in a number of States and Territories. Contact us on 1300 369 320 to find out whether this program is available under funding and whether you may be eligible.

Recognition of Prior Learning (RPL) and Credit Transfer (CT)

Milcom Institute will offer Recognition of Prior Learning (RPL) and Credit Transfer (CT) to all students through the established process. Milcom Institute has documented policies and procedures for these processes and students encouraged to visit Milcom Institute website www.milcom.edu.au for further details.


On successful completion of this course, students will receive a ICT20319 Certificate II in Telecommunications Technology and a Record of results. If student cannot complete all the units of competency as specified in this qualification, a Statement of Attainment will be provided to students to indicate the units they have successfully completed.

Fee information

Please contact the State Administration Manager at [email protected] or 1300 369 320 or refer to www.milcom.edu.au for further information.


We protect your fees at all times by:

  •  Maintaining a sufficient amount in our account so that so that it is able to repay all tuition fees already paid.
  •  Never charging individual students and prospective students in excess of $1,500 prior to commencement of course where the student or their representative pays the fees through direct enrolment.
  • Additional fees may apply in addition to tuition fees.

Employment Outcome:

Possible job titles include:

IP Based Network Installer
Telecommunications Cable Jointer
Antennae Equipment Installer
Cable TV Service Technicians
Field and Applications Cabler (Video and Broadband)
Radio Telecommunications Equipment Installer
Digital Reception Equipment Installer
Data Cabler
NBN Infrastructure Linesworker
NBN Installer
Telecommunications Network Access Worker

Course Structure

The qualification has total of 13 units of competency comprising of 7 core and 6 elective units. In order to achieve the ICT20319 Certificate II in Telecommunications Technology students must satisfactorily complete the following units of competency:

BSBCUS201 Deliver a service to customers
ICTTEN202 Use hand and power tools
ICTTEN207 Install and test internet protocol devices in convergence networks
ICTTEN208 Use electrical skills when working with telecommunications networks
ICTTEN211 Work effectively in a telecommunications network environment
ICTWHS204 Follow work health and safety and environmental policy and procedures
ICTWOR202 Work effectively in the digital and telecommunications industry
ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule*
ICTCBL249 Haul underground cable for installation and maintenance work
ICTCBL252 Joint and terminate coaxial cable
ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule*
ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule*
ICTWOR308 Provide customer service to telecommunications customers

(*Indicates units having prerequisite requirements. The sequence of delivery including pre-requisites will not varied for those units.)

Based on 122 reviews
OPEN Reg completed and passed. Great staff. Well worth your time.
Great experience so far. Some add on short courses should be added so students can get maximum required courses under one roof.
Great training organisation, all the staff here are super friendly and professional. The trainer was great, very knowledgeable, super helpful, he was funny as well which made the class less boring. Got the certificate within a week, thank you milcom I'll be back for my refresher courses 🙂
Friendly staff, good teachers that make learning fun and easy.
Excellent for person that wants to start a new career. Teacher and staff are very helpful. Would recommend highly.

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