Qualification subject commencement and completion

You must successfully complete and be deemed competent in all units in the qualification you are enrolling within the maximum time identified in your training plan/agreement from the initial enrolment. Upon completion of all units you will be issued with the appropriate AQF Certificate. Should you not complete the qualification you will be issued with a Statement of Attainment listing the units you have successfully completed.

Contact Details

Should your contact details change you must provide MILCOM Institute with up to date contact details at all times including your current email address, contact phone number and your residential and postal address.

Unique Student Identifier?

As at January 2015, all students are required to have a USI. MILCOM Institute cannot issue your Certificate or Statement of Attainment if you do not complete unless you have a USI. For more information about USI refer to www.usi.gov.au.


Results can be expected within ten (10) working days of receipt of the assessment. Assessments will be graded as “competent” or “not yet competent”. You will be given two attempts for re-submission of your assessment and to be deemed “competent”.

Assessment Appeal Policy

Appeals against an assessment decision must be submitted in writing including the reasons for appeal. MILCOM Institute must receive the appeal within ten (10) working days’ post release of the assessment result. MILCOM Institute will form a panel (if required) to review the appeal. You may be requested to attend an interview or submit further information to support your appeal. Refer to MILCOM Institutes Complaints process on our website.

Recognition of Prior Learning (RPL)

Applications must be made by requesting and completing an RPL Kit and submitting together with appropriate supporting evidence prior to enrolment. The application will be assessed on the following criteria:

  • Authenticity – is there evidence of the experience, training and/or skill?
  • Currency – Is the experience, training and/or skill applicable to the subject content now?
  • Quality – is the experience, training and/or skill of the requisite standard demanded by the subject?
  • Relevance – Is the experience, training and/or skill relevant to the subject?
  • Transferability – Is the experience, training and/or skill learnt elsewhere transferable to meet the requirements of the unit?

You will be informed as soon as possible whether the application has been successful, unsuccessful or whether further information is required. You will be awarded a ‘competent” or ‘not yet competent’ result from the evidence provided. Please refer to the Course Info on the MILCOM website.

Credit Transfers

Credit Transfer recognises competencies gained through formal study and previously acquired skills and knowledge. Please provide any previous Certificates and/or Statements of Attainments to which Credit Transfers can be applied.

Survey participation

You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs conducted in the various states.

Access, correction and complaints

You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached. For more information in relation to how student information may be used or disclosed please contact MILCOM Institute on phone 1300 369 320 or email training@milcom.edu.au.


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