BSB30120 Certificate III in Business


Course Description:

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course Entry Requirements:

There is no pre-requisites or specific entry requirement for this qualification. This course is available to all international students and Milcom Institute requires that students are able to provide evidence that they:

Covid-19 Variation to Delivery and Assessment Strategy

Additional entry requirements:

During COVID-19 (coronavirus) outbreak, Milcom Institute will use a flexible delivery mode for training and assessment, providing training package requirements allow for this. We would ensure that all regulatory requirements are met with as little disruptions possible. As circumstances change and restrictions are eased, these temporary arrangements will be reviewed, and enrolled students will be notified accordingly. Milcom Institute aims to review any changes in circumstances before commencement of each term so that it has least possible impact on students and course delivery. Milcom Institute will seek student’s consent of online delivery and assessment (where possible) prior to their enrolment during this Covid-19 outbreak. We are fully committed to remain transparent on the mode of delivery, resources available to students, methods of assessment and how assessment in simulated environment will be managed. We ensure that:


New student Orientation will be done via phone, e-mail, Zoom and Moodle. New students will receive an e-mail and call from the Admissions department prior to their date of commencement with all necessary further information and instructions.

If you have any questions regarding this process, please contact +61 3 9008 7245 or +61 7 4904 5313 or [email protected]. Please email or call the Student administration should you require any additional support.


During Covid-19, Milcom Institute will continue to an online learning environment, this means there will be no face to classes running, unless required to be in simulated environment specifically in class; or covid-19 restrictions are eased and/or state government allow to return to full onsite learning. If any student require assistance with their online learning environment, student will notify their trainer and assessor where trainer/assessor will provide them with further guidance

Current Situation

In line with latest government advice, access to Milcom Institute Campus is still restricted to those activity only which cannot be done at home. So, for most student, they should continue to study remotely, unless it is required to visit the campus.

Guided by the government advice and our own assessment, we will begin permitting more essential learning, support sessions, delivery and assessment and other related activities back on campus in the coming weeks. Students will be advised from time to time. To ensure we are carefully managing the number of students, staff and trainers/assessors on campus, Milcom Institute will initially provide specific approval (on a case-by-case basis) for anyone to attend campus. For further details, please refer to:

Online options

The online learning environment will be supported by a range of resources that will vary between units but may consist of learning summaries, video recordings or YouTube videos, and extra documents to aid student’s learning.  All training staff will be available online at scheduled class times to guide and support the student through their studies. The online learning environment will be available through using Zoom and Moodle.


Assessment tasks will vary for each unit of competency, but some of these may be moved online. Some assessment tasks may also be delayed or deferred to a later date pending the situation with COVID-19. The trainers are required to communicate with students for unit specific information. The best way to do this is through Zoom, Moodle and/or through email.


All staff at Milcom Institute will continue to work and will continue to provide the students with the support any individual may need. The student will be remained connected with each trainer/assessor through regular class participation to assist them continuing their studies. Milcom Institute will also provide online academic and language support and student support staff are always here to help.

OFFSHORE: Current and New Students

Please note that the Australian Government has closed entry into Australia. This excludes permanent resident, Australian citizens and their immediate family members.

In summary:


Once students have successfully completed BSB30120 Certificate III in Business, they can apply for various roles across positions that have responsibility for the work of other staff and lead teams. The further study pathways available to students who undertake this qualification include:

Course Structure:

A total of 13 Units (6 Core and 7 electives) must be completed and deemed competent to achieve the qualification BSB30120 Certificate III in Business. Participants who achieve competency in any unit/s will receive a Statement of Attainment (provided USI is verified) for that unit/s without completing all 13 units in the qualification. Students completing all the required units of competency will attain full qualification..

Code Title Core/ Elective
BSBCRT311 Apply critical thinking skills in a team environment Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
BSBTEC301 Design and produce business documents Elective
BSBTEC302 Design and produce spreadsheets Elective
BSBTEC303 Create electronic presentations Elective
BSBCRT412 Articulate, present and debate ideas Elective
BSBPMG430 Undertake project work Elective
BSBOPS305 Process customer complaints Elective
BSBWRT311 Write simple documents Elective

Assessment Methodology:

Assessment methods used for this qualification are varied and will provide a range of ways for individuals to demonstrate that they have met the required outcomes. Assessment methods may include:

At the beginning of each unit, your trainer and assessor will outline the assessment tasks that must be completed.

Facilities and Resources

Your classes will be conducted in modern classrooms and you will be able to access Wi-Fi. There are also areas for you to relax, as well as conduct additional study. You will be provided with a Student Guide relevant to each unit in your course. Recommended textbooks are also available onsite for you to use and borrow if you wish. You may also purchase these textbooks if you require. The recommended textbook for this course is: Management Theory and Practice, 7th Edition, Cole, Cengage Learning, 2016

Privacy Policy

Information collected about an individual learner or intended applicant in Written Agreement and Acceptance of Offer and during the student enrolment, can be provided by Milcom Institute, the Commonwealth including the TPS or state or territory agencies, in certain circumstances, to the Australian Government and designated authorities; in accordance with the Privacy Act 1988. In other instances, information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law. Under the Data Provision Requirements 2012, Milcom Institute is required to collect personal information about any individual learner or intended applicant and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Learner’s personal information (including the personal information contained in Written Agreement and Acceptance of Offer and during the course of their study), may be used or disclosed by Milcom Institute for statistical, administrative, regulatory and research purposes. Milcom Institute may disclose your personal information for these purposes to:

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

For all further details, please refer to

Course Duration

The duration for this program is 52 weeks, including:

Course Fee

For more details regarding fees, Please click here.

Mode of Delivery

Delivery Locations

Further Information

For all further details, please refer to International Student Handbook available on for all related policies and procedures and other important information related to international students including Covid-19, living cost, life and study in Australia, etc.

Please contact the Student Administration Manager at +61 3 9008 7245 or +61 7 4904 5313 or [email protected] for further information.

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