When studying with MILCOM, we want to ensure you receive the best possible educational and support services. In order to support your learning journey with us, we will:

• review your individual training needs and identify appropriate training content, level and pathways (core and elective units). We will use your information provided on the enrolment form, outlining your expectations of the course and its alignment with your career goals with additional verbal questioning, if required, for this review.
• conduct a Pre-training Review of your previous education and training and identify any RPL or National Recognition that may be applicable, by reviewing details on the enrolment and through asking relevant questions.
• have a qualified assessor determine your language, literacy and numeracy levels and requirements, referring you to appropriate assistance if required. MILCOM will provide you with the required support for your learning. In case you are identified for the need of ‘’intensive support”, you will be advised to take further vocational training in Foundation Skills units/qualification with MILCOM or one of our partnering organisations. Generally, if you have previously completed secondary school education to year 12 or equivalent, or a Certificate IV level qualification, in Australia and delivered in English, your language, literacy and numeracy would be assumed to be appropriate, unless the proposed qualification has high demands in numeracy and literacy.
• request you to undertake a paper-based or online Language, Literacy & Numeracy (LLN) test prior to your enrolment/application being accepted.
• evaluate and discuss with you any physical needs that you identify on your enrolment/application form, to determine a strategy to undertake the course or to outline grounds for not being accepted into the course.
• in consultation with you or your supervisor enroll you in an appropriate course based on your study needs and your individual Pre-training Review, language literacy and numeracy levels, and physical needs
• adjust the learning material to satisfy any specific needs of you as a learner, such as converting learning materials in alternative formats, such as to large print, contextualising learning and assessment programmes to the workplace, providing information and communications technology (ICT) support and/or flexible scheduling and delivery of training and assessment.
• Implement early intervention strategies with effective and appropriate support services e.g. counselling, academic skills for students identified as being at risk of not achieving satisfactory course progress.
• Provide reasonable adjustments that are made to the way in which evidence of student performance can be collected to ensure that learners receive training, assessment and support services that meet their individual needs irrespective of ability/disability