COLLECTION OF YOUR DATA
MILCOM is required to provide the Department with student and training activity data. This includes personal information collected in the MILCOM enrolment form and unique identifiers such as the Commonwealth’s Unique Student Identifier (USI). MILCOM provides data to the Department in accordance with the VET Student Statistical Collection Guidelines.
USE OF YOUR DATA
The department uses student and training data, including personal information, for a range of VET purposes including administration, monitoring and planning. A students USI may be used for specific VET purposes including the verification of student data provided by MILCOM; the administration and audit of VET providers and programs; education-related policy and research purposes; and to assist in determining eligibility for training subsidies.
DISCLOSURE OF YOUR DATA
necessary and where lawful, the Department may disclose VET data, including personal information, to its contractors, other government agencies, professional bodies and/or other organisations for VET- related purposes. This includes disclosure of VET student and training data to the Commonwealth and the National Centre for Vocational Education Research (NCVER).
LEGAL AND REGULATORY
The Department’s collection and handling of enrolment data and VSNs is authorised under the Education and Training Reform Act 2006 (Vic). The Department is also authorised to collect and handle USIs in accordance with Student Identifiers Act 2014 (Cth) and the Student Identifiers Regulation 2014 (Cth).
SURVEY PARTICIPATION
You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs in Australia.
CONEQUENCES OF NOT PROVIDING YOUR INFORMATION
Failure to provide your personal information may mean that it is not possible for you to enrol in VET courses.
ACCESS, CORRECTION AND COMPLAINTS
You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached. For further information, please contact MILCOM Administration Officer in the first instance by phone on 1300 369 320 or by email at [email protected] For further information about Unique Student Identifiers, including access, correction and complaints, go to: http://www.usi.gov.au/Studetns/Pages/student-privacy.aspx
| COURSE CANCELLATIONS AND REFUNDS FOR FFS STUDENTS ONLY | |
| Course cancelled by MILCOM Institute (provider default) | 100% refund of listed tuition fees paid by applicant |
| Student withdrawal, notified in writing and received by the Institute more than 5 days prior to agreed course commencement date | Course Fees will be refunded deducting $110 administration fee charged by MILCOM |
| Withdrawal or cancellation less than 5 days prior to the agreed course commencement date | 50 % refund of the course fee |
| Withdrawal or cancellation less than 2 days prior to the agreed course commencement date | No refunds apply |
In the unlikely event that MILCOM Institute is unable to deliver your course in full, you will be offered a refund only of the undelivered training hours. The refund will be paid to you within 20 working days from the day on which the course ceased to be provided. Alternatively, you may be offered enrolment in an alternative course by the Institute (if eligible). You have the right to choose whether you would prefer a refund of the unspent tuition fees, or to accept a place in another course. You will need to re-enrol into the alternative course. Tuition fees incur when the course commences.
Qualification subject commencement and completion
You must successfully complete and be deemed competent in all units in the qualification you are enrolling within the maximum time identified in your training plan/agreement from the initial enrolment. Upon completion of all units you will be issued with the appropriate AQF Certificate. Should you not complete the qualification you will be issued with a Statement of Attainment listing the units you have successfully completed.
Assessments
Results can be expected within ten (10) working days of receipt of the assessment. Assessments will be graded as “competent” or “not yet competent”. Assessments marked “not yet competent” will be returned to you for the necessary sections to be completed or corrected. Assessment appeals will be dealt with as per the MILCOM policy and procedure.
Recognition of Prior Learning (RPL)
Applications must be made by requesting and completing an RPL Kit and submitting together with appropriate supporting evidence prior to enrolment. You will be informed as soon as possible whether the application has been successful, unsuccessful or whether further information is required. You will be awarded a ‘competent” or ‘not yet competent’ result from the evidence provided. Please refer to the Course Info on the MILCOM website.
Credit Transfers
Credit Transfer recognises competencies gained through formal study and previously acquired skills and knowledge. Please provide any previous Certificates and/or Statements of Attainments to which Credit Transfers can be applied.
Access, correction and complaints
You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached. For more information in relation to how student information may be used or disclosed please contact MILCOM Institute on phone 1300 369 320 or email [email protected]
Fee & Charges
MILCOM’s Tuition Fee Schedule is available at www.milcom.edu.au. It is subject to change. Your individual tuition fee Skills First will vary depending on the course you are enrolling in and concessions that may apply to your individual circumstances. Before enrolling into your course, you will be provided with your individual tuition quote (Statement of Fees), based on the above- mentioned circumstances.
Refund Policy
- Course cancelled by MILCOM Institute (provider default)
- Student withdrawal, notified in writing and received by the Institute more than 5 days prior to agreed course commencement date
- Withdrawal or cancellation less than 5 days prior to the agreed course commencement date.
- Withdrawal or cancellation less than 2 days prior to the agreed course commencement date
- 100% refund of listed tuition fees paid by applicant
- Course Fees will be refunded deducting $110 administration fee charged by MILCOM
- 50 % refund of the course fee
- No refunds apply
In the unlikely event that MILCOM Institute is unable to deliver your course in full, you will be offered a refund only of the undelivered training hours. The refund will be paid to you within 20 working days from the day on which the course ceased to be provided. Alternatively, you may be offered enrolment in an alternative course by the Institute (if eligible). You have the right to choose whether you would prefer a refund of the unspent tuition fees, or to accept a place in another course. You will need to re-enrol into the alternative course. Tuition fees incur when the course commences.