Qualification Details

BSB30115 Certificate III in Business

Qualification Image

The BSB30115 Certificate III in Business qualification is designed for existing workers in the Australian telecommunications industry who seek to gain general business skills which can be applied to either telecommunications operations, or businesses in most other industries. This qualification is also suitable for learners with limited or no on-the-job experience but possess sound theoretical business skills and knowledge that they would like to develop to create further educational and employment opportunities. This course is not suitable for school leavers with no work experience.


Funding, Incentives and Subsidies

MILCOM is approved for a range of government funding programs in a number of States and Territories. Contact us on 1300 369 320 to find out whether this program is available under funding and whether you may be eligible.

Learning Outcomes

After completion of this course and all assessments, you will be issued with the Nationally Recognised Qualification BSB30115 Certificate III in Business.

After successfully completing this course, you will be able to

  • apply basic business skills and knowledge to the operations of a business
  • address customer needs
  • maintain business resources, financial records and information
  • use spreadsheets and databases
  • work in a team environment
  • provide service as expected by customers
  • apply workplace safety principles in a business environment

Units of Competency

The BSB30115 Certificate III in Business requires 12 units (1 Core and 11 Electives):

BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBINN301 Promote innovation in a team environment
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBITU313 Design and produce digital text documents
BSBITU314 Design and produce spreadsheets
BSBITU306 Design and produce business documents
BSBITU309 Produce desktop published documents
BSBPRO301 Recommend products and services
BSBWOR301 Organise personal work priorities and development
BSBWRT301 Write simple documents
Credit Transfer and RPL offered for the eligible learners.

Course Duration

This qualification is delivered face-to-face at the MILCOM training centre over 36 weeks (not including holiday breaks).

Mode of delivery

Learners will work through course material with a trainer and complete assessments during class and during non-class allocated time. Classes may be scheduled at alternative, mutually convenient and suitable locations and contextualised for a sufficiently large group of participants.
MILCOM ensures to satisfy the requirement of amount of learning and AQF volume of learning for this course which includes all teaching, learning and assessment activities that are required to be undertaken by the learner to achieve the learning outcomes.

Your Career

This course provides you with the skills and knowledge to undertake job roles such as:
  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant


After achieving the BSB30115 Certificate III in Business, candidates may undertake a range of other Diploma qualifications.

Entry Requirements

There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.

Expression of Interest

Send an email to training@milcom.edu.au including your contact details to express your interest in this course, and we will get in touch to discuss your options with you.