IP & Fault 03 Fault Finding on Customer Premises


Fault Finding on Customer Premises

Course Description

This unit describes the skills and knowledge required to use systematic and logical fault-finding techniques according to all safety requirements and work practices.
It applies to individuals working as cablers and technicians who install and maintain a broad range of telecommunications networks.
This unit describes the skills and knowledge required to locate and identify cable system faults in communications cables at enterprise and client premises sites. The cable types may be telecommunications digital, voice, data and active format description (AFD) in digital TV cabling. 
It applies to technical staff who are required to locate and rectify communications cable system faults, including local area networks (LAN) and wide area networks (WAN), master antenna television (MATV), cable television (CATV), closed-circuit television (CCTV), digital video broadcasting – terrestrial (DVB-T), digital video broadcasting – satellite (DVB-S), security alarm systems, fire systems, voice over internet protocol (VoIP) networks and radio communications.
Their roles could include carrying out installation, maintenance and cable upgrades including structured cabling, fibre cabling, coaxial cabling and cable termination equipment.

Learning Outcomes

On completion of this program, participants will be able to:

  • Prepare to locate and rectify cable fault
  • Locate and diagnose cable fault
  • Rectify fault
  • Complete documentation and clean up worksite


  • Unit of Competency: ICTCBL306 - Locate and identify cable system faults